Refund & Return Policy
Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you, takes physical possession of the goods.
To exercise your right of withdrawal electronically, please use the “Withdraw from contract” link at the bottom of this page.
If you have further questions, write to contact@toc.berlin.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive your withdrawal notice.
We will use the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back.
You must return the goods without undue delay and no later than 14 days from the day you communicate your withdrawal. Return shipping costs are borne by you.
Exceptions
The right of withdrawal does not apply to:
